Our ALL DIGITAL Care membership plans are designed to provide seamless, 24/7 monitoring of your smart home devices and network, ensuring they stay connected and function at their best. With these plans, you'll receive real-time insights into the performance and health of your devices, from smart thermostats to security cameras and everything in between.
Our expert team monitors your network for any potential issues, troubleshooting problems before they disrupt your home’s connectivity or security. Whether it’s software updates, device optimizations, or alerting you to any suspicious activity, we’ve got you covered. Plus, our remote support means you don’t have to wait—help is available whenever you need it.
With our all-digital care plans, you can relax knowing that your smart home is always in good hands, offering peace of mind and maximum efficiency for your connected life.
Our Support Memberships
NO PLAN
Included
Pay On demand
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Service Rate $225/Hour
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Email support - 24 to 48-hour response time (9-5PM M-F)
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OVRC Home App Control
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Remote Support $65/30Mins
REMOTE
$100 per month
Billed per Year $1,200/Year
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Service Rate $145/Hour
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Email support - 2-hour response time
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OVRC Home App Control
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24/7/365 Pro-active system monitoring
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24/7 Phone, email, Text and Chat Support
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Firmware and critical updates
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Priority On-Site Scheduling
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ON-SITE 1
$250 per month
Billed per Year $3,000/Year
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Service Rate $145/Hour
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Email support - 2-hour response time
_______________________
OVRC Home App Control
_______________________
24/7/365 Pro-active system monitoring
_______________________
24/7 Phone, email, Text and Chat Support
_______________________
Firmware and critical updates
_______________________
Priority On-Site Scheduling
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Programming Tweaks - (During maintenance visit)
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Loaner Equipment - Upon Availability
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1 annual Preventative Maintenance Visit
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ON-SITE 2
$350 per month
Billed per year $4,200/Year
_______________________
Service Rate $145/Hour
_______________________
Email support - 2-hour response time
_______________________
OVRC Home App Control
_______________________
24/7/365 Pro-active system monitoring
_______________________
24/7 Phone, email, Text and Chat Support
_______________________
Firmware and critical updates
_______________________
Priority On-Site Scheduling
_______________________
Programming Tweaks - (During maintenance visit)
_______________________
Loaner Equipment - Upon Availability
_______________________
2 annual Preventative Maintenance Visit
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Surveillance Footage Retrieval
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Service Provider Authorization Xfinity/Comcast Concierge Service
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TERMS AND CONDITIONS
Remote support requires special IP power equipment. There is a one-time fee of $500 for clients without OVRC Pro router or hub
Remote support does not include computers and peripherals and/or other appliances not monitored by the OVRC platform
Remote access requires a fast speed internet connection
Accounts must be current in order to obtain support
Internet provider changes must be communicated with ALL DIGITAL to ensure communication between our remote support staff and your system
ALL DIGITAL reserves the right to cancel Client Care Plans at our discretion
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ONE YEAR MEMBERSHIP